Hi @RandomDude, To better assist you, I've created a support ticket via your registered email address, and escalated it to our support engineer to look into the issue. The ticket ID is TKID231207161,...

Hello @1eo, Thank you so much for taking the time to report the issue to our community! May I confirm whether this issue started to happen after you upgraded the controller firmware to v5.13.22? Have...

Hi @OrangeStreet， Thanks for your understanding and cooperation, other Forum member and @Clive_A will help you.

Hi @b4tm4n, 1. Please make sure you log into the Cloud website with the Main Cloud Administrator account. 2. Here is a newer Beta firmware version of the OC200, you may upgrade to it for testing:...

Hi @Bromo， Thank you for your valued feedback! Glad to hear that your concern was resolved finally. Hope you enjoy the Internet with TP-Link products and have a great day!

Hello @Kabello， The Controller 5.13.22 is the Official firmware, you may feel free to upgrade it, check this link for more details: