@SteveMann HI Steve When changing controller platforms, I have found that you must migrate the sites rather than try to restore the whole controller. Essentially set up your new controller as a new...

@Errefae Ok then just to make sure you aren't chasing ghosts, put the mobile device in Airplane mode and then only re-enable Wifi. Is it still able to bypass your URL filters? Also, are your filters...

@Errefae If the upgrade won't take from the unzpped .bin file, then try downgrading to 5.9 first and then go direct to 5.13. Again, take a backup at each step just in case.

@Errefae last option on the app screen below, use image downloaded from support site

@Errefae Is it not successfully upgrading itself? Mine took the 5.13 load via the Controller UI just fine. I strongly recommend you make a backup before starting though! At least you can do a manual...

@Errefae Are the mobile phones using IPv4 or IPv6? You may need to set rules for IPv6 too, or just block the use of IPv6 altogether.