@Mamie You can open Deco app and go to the Parental Control page and you will see the profile you have created. You can swipe it to the left to delete it or hold it for a few seconds to reset. (It...

@Daniel_Lien Hello, the Deco E4 supports 802.11k/v/r. And you need to enable fast roaming to turn on 802.11r. I checked our email system and I found that my colleague replied to you on 11th March....

@Jin Hello, please help us to get the information below so that we can do more troubleshooting and figure it out. 1. What is the current network diagram and who is your ISP? 2. Does the change of...

@kre The Deco M4 supports web interface, while we can use it to do few things only, for example, checking the current network diagram, the basic information, upgrading the firmware or so, it cannot...

@Ankush_Goswami Hi, we will do some troubleshooting to locate this issue and try to figure it out. 1. What is the current network topology? 2. Standing next to the Deco on the first floor, can you...

@Uncle_Buck Hello, please use the correct wireless password. Try to disable fast roaming and then reconnect the plugs to 2.4GHz. And you can read this article to get some instructions as well....