@Ankush_Goswami Hi, we will do some troubleshooting to locate this issue and try to figure it out. 1. What is the current network topology? 2. Standing next to the Deco on the first floor, can you...

@Uncle_Buck Hello, please use the correct wireless password. Try to disable fast roaming and then reconnect the plugs to 2.4GHz. And you can read this article to get some instructions as well....

@Heino76 Hi, we will do some troubleshooting to locate this issue and try to figure it out. 1. What is the current network diagram? What about the main Deco? Does it lose internet connection as well?...

@Mglines Hello, with PC--switch-main Deco connected, please click here to check the IP address and gateway of your PC. And please verify whether it is in the same subnet as the wireless printer. And...

Sometimes, you may find that the TP-Link router works well, but there is a specific client that failed to connect to the Wi-Fi (like a smart TV/Printer/Playstation Speaker/Thermostat), even though...

@Shree78 Please use the original power adapter, ensure that the power button is turned on and you can hard reset it to give it a go. If it is still off, you can contact retailer or local tech support...