Sometimes, you may find that the TP-Link router works well, but there is a specific client failed to connect to the Wi-Fi (like smart TV/Printer/Playstation Speaker/Thermostat), even all other wireless devices work properly. This article will provide you some suggestions for this kind of issue.
Part 1: On TP-Link wireless router, please check the following settings:
1. Double confirm the wireless network name and wireless password on TP-Link Router.
2. Check whether there are special settings on the wireless router, like Access Control, MAC filtering, if yes, please make sure the device that cannot connect wireless is not in the blacklist.
3. Check wireless settings—Mode, change from 802.11n only to 802.11g/n mixed or 802.11b/g/n mixed.
4. Try to change the wireless channel on the router as 1 or 6 or 11 instead of Auto.
5. Check wireless security encryption about the client, some device only can work better with WPA-PSK-TKIP encryption, like Vizio TV, so we can change the Encryption from Auto to AES or TKIP. Also, WEP security is not recommended.
Part 2: On the client's end, please do the following basic troubleshooting:
1. Make sure the DHCP is turned on.
DHCP (Dynamic Host Configuration Protocol) is a setting that ensures the clients can get information it needs from your wireless router to connect to the internet.
For example, on Epson Printer, customer can log in the printer set-up screen, then change “Get IP Address” setting to “Auto”, then submit.
2. Make sure the client receives a very good signal from the wireless router. For example, on Apple TV, it shows signal strength as below, you could also check on your client.
3. Power cycle your wireless client and Router
This is pretty simple. All you need to do is just unplug your client, your modem, and your wireless router from the power. It’s not enough to just turn them off. You need to disconnect them from the power outlet. Leave everything unplugged for at least 60 seconds. Then reconnect your modem and router to the power first. Gives these a few moments to power up, when all the lights are normal on modem and router, then plug the client and power it on.
4. You can contact the technical support of the client to reset the device as factory settings or update the firmware.
