@rmnayve Thanks for your information. Please help us to get the information below: 1. What is the current operation mode of Deco E4? 2. What is the IP address and gateway of the Deco units when it...

@LH1959 Hi Lex, what is the current network diagram? How do you connect these devices together? Please ensure that the NAS has valid IP address; Try to ping it from local network and verify whether...

@MrSlash Hello, there is no option to verify the cell tower ID it is connecting to. While we can do some troubleshooting on the current issue. a. What's the current network topology? b. Please tell...

@Touceda Thanks for your valued reply; Regarding this unstable connection issue, we released a firmware which you can install and take some time to test the performance. We will email you the...

@RJP450 Hi Roland, try to change the wireless settings, including wireless channel and channel width. You can use channel 1, 6 and 11, channel width as 20MHz. And you can upgrade the driver of the...

@Kiwifruit Thanks for your valued reply. We tried to check the status at our end, we found that the plug lost connection at 11:00 this morning. UTC+08:00; We suspect that the main router may block it...