@np123 Hello, thanks for your information, the current issue is a little weird, we will do further troubleshooting to locate this issue. 1. Is it the same device displaying under the offline device...

@Uncle_Buck Hello, thanks for your reply. You can try to change a simple device name without special characters. And may I know if all the devices have the same issue? Or some of them? Like the...

@TheJuice Hello, may I know who many devices connect to the Deco units at that time? theoretically, the Deco itself won't download; it is more likely that the clients connect to the Deco units...

@Nicolaisen Hello Henrik, thanks for your valued reply. It is glad to hear that you figured it out, and thanks for your sharing. It helps a lot. If need more help in the future, be free to let us...

@meandyuk Hello Andy, what is the model number of your Deco products? You can verify whether your device has mesh technology toggle or not. If it has, then you can connect your client to the specific...

@hybridE4t Hello, thanks for your sharing. It is glad to hear that the Deco X20 works well now. As for the firmware, I understand that there are some features not available now, including the...