@NMGMarques Hello, we have multiple AC1200 products, could you please tell us the model number of the Deco you bought? It starts with Deco. Please tell me all of them. Back to your case, the Deco...

@jgab Hello, please power up the main Deco and the M3W only, then open the Deco app to upgrade the firmware, then you can verify whether it works. Still the same, please feel free to let me know....

@DroMike Hello, the guest network and host network are separated from each other when Deco M4 works in router mode, that means the devices connect to the two networks cannot access other; for...

@Jweber Hello, may I know which location you chose when you firstly set it up? You can tell me the MAC address of the HS200 and your cloud account, then we can do further analysis with these info....

Hi all, You can get the dimension size of the smart switch to buy a 2 gang wall plate to locate them together. For example: HS200: Dimensions( H X W X D ) with panel 5.06*3.33*1.74 in....

@Xzer Hello, thanks for your requesting. The HS220 is available in US now, and it does not support dual voltage. Not sure whether there is a plan to release it in Europe, while we have noted that and...