Hi, Can you see the 5GHz network on your devices? Is there any error message if you failed to connect to it? Try to change another device to do a comparison analysis. Besides, you can try to hard...

Hi all, With laptop connected to the TP-Link router, please verify whether the IP address and gateway is valid, instruction to check them as below: https://www.tp-link.com/support/faq/838/ Then try...

Hi, The Archer C7 supports fat32 and ntfs; You can try to format the external HDD and give it a go. Good day.

Hi, What is the model number of your router? Where did you see this message, please show us a picture of it. Good day.

Hi, Do not update the US firmware upgrade. The current one is MX version, it may ruin the router. Instead, we are confirming with the local stuff, and if there is firmware available to update, we...

Hi, The VPN passthrough is enabled by default; while there is a plan to add the function on the Deco, while there is no method to disable it yet. I'm afraid that there is no option to turn it on and...