Hi, When you try to log into the kasa app, please make sure your phone have internet access. You can use wifi network and the 4G network to have a test. And for the kasa app, please make sure you...

Hi, For your issue, please help to confirm the following information for your issue. Thank you! 1. Normally, how many devices connected to the RE200 at the same time? 2.Whether there any high flow...

Hi, For your case, on the kasa app, please refer to the link below to make sure the firmware of the HS100 is the latest one or not. If it's not the latest one, update firmware first....

Hi, What's the model number of the range extender? How about the lights on the RE? Are there any changes on the Archer C9? You can try to reset the RE and then reconfigure it, and check whether it...

Hi, The Archer VR600v is a VDSL modem, refer to the link below you can see what VDSL and ADSL standards the modem support....

Hi, For this issue, here is the suggestion: 1) Change your router's 5G channel, on your router, you can try to change the channel to band 1, like use the channel 36, 40 or 44. 2) Confirm your...