Hi, What kind of internet connection provided by new ISP? It is phone line/DSL line or ethernet cable? If it is the DSL line, connect it to the DSL port and configure it with the username/password...

Hi, When the 5Ghz stops working, please login to the web interface and show us a screenshot of the basic-wireless settings page. Have you ever tried to hard reset it by holding the reset button/hole...

Hi, you are most welcome, and glad to hear that you solved it finally. Thanks a lot for your valued feedback. If need any further help, just let us know. Good day.

Hi, Please check the insight history on the Deco app and confirm which profile is running; If there are multiple devices existed in one profile, please check which device tried to access the...

Hi, Theoretically it will work with them connected like a star network and Deco works as an access point. https://www.tp-link.com/support/faq/1794/ Back to your case, we will do further analysis to...

Hi, Sorry to tell you that the Deco M9 plus does not support PoE power supply. https://www.tp-link.com/home-networking/deco/deco-m9-plus/#specifications It can be powered on via the external power...