Hi, What is the model number of your device? With wifi disconnected and cellular data enabled, can you control the device via the kasa app, if not, is there any error message? Have you ever tried to...

Hi, First, you can close the tpCamera app and then re-open it; If still the same, you can login to the web interface of the camera to configure it. Below is the instruction:...

Hi, The Archer C7 does not support band steering; while the Archer A7 V5, Deco series support band steering. In other word, the products which support mesh function support band steering as well. May...

Hi, Thanks for your reply, and glad to help you. You can order a suitable product based on the actual network requests, meanwhile, for the Deco P7 one pack issue, we will feed back our sales...

Hi, Sorry for the misunderstanding, I thought you want to access the web interface via https locally; While just like local management, there is no https option for remote management either; you can...

You are very welcome; do not hesitate to contact if you need any further help in the future.