Hi, The TD-W8961N does not support Tether app, that is why it cannot be recognized. https://www.tp-link.com/tether_compatibility_list/ May it help and have a nice day. martimiano wrote hello, my...

Hi, There is no wall/ceiling mounting design for Deco series. FYI, the wifi signal strength is stronger in horizontal direction compared to the vertical direction. To get a good performance, it is...

Hi, With your device connected to the Deco M5, what is the IP address and default gateway it obtained? https://www.tp-link.com/support/faq/838/ To do a comparison test, please connect your device to...

Hi, Sorry to hear that you have some difficulties, and we will try our best to solve it by doing some troubleshooting. 1. What is the model number of the switches? 2. You said " some devices work...

Hi, There is no ethernet port on the M7350, while the Deco M4 need connect to the internet source by wired cable, so they cannot link up together. May it help and have a nice day.

Hi, You can create a mixed network with more than one model of Deco. Below is an instruction you can refer to: https://www.tp-link.com/support/faq/2248/ May it help and have a nice day.