Hi, What is the model number of your device? The default login username and password are both admin. If you changed them before, please use the new ones. Besides, you can hard reset your device by...

Hi, It seems that the signal strength in your remote location is too weak to build up a network connection. Considering it is related to the network infrastructure of ISP, I'm afraid that there is...

Hi, There will be some information listed once you hit ping or traceroute, please wait a few seconds after you click start and check whether you can see it. Meanwhile, if still the same, please show...

Like other eletrical appliances, there is no extension power cord, and generally speaking, the length is able to locate it easily. To ensure the performance, it is suggested to locate it in an open...

Hi, You can add multiple Deco units together, you can refer to the below statement. https://www.tp-link.com/en/support/faq/1588/ Meanwhile, the Deco units can connect to each other by wired cable or...

Hi, The Deco M9 plus is a smart home mesh wifi system, generally speaking, it is more powerful than Deco M5. While back to your case, the speed can be affected a lot by the actual network...