@Jay_B Could you please leave me a message with the MAC address of this Deco M9 Plus, as well as the new email account? By the way, when you log into this new account, the Deco M9 Plus is online and...

@Fuji1981 As the 1.7.0 was just released, some users might be unable to detect it through the Deco App. You can refer to this link to manually install this version via the web UI:...

@Jay_B Hi, the 1.2.11 is a very old version for Deco M9 Plus_V2, and the main difference in this version is that it doesn't support web UI. So if Deco App no longer detects any newer version, the...

@Bob_J487 Update: Thank you very much for your time and patience. It has been confirmed by the engineer that: For Internet Backup>Hybrid Mesh Backup, the satellite Deco 5G unit also needs to support...

@paulwarwicker Hi, welcome to the community. If possible, please try to start a new thread with some screenshots of the CPU load and the current network map on the Deco APP, such as: Best regards.

@Puneetag39 Hi, Deco M5 has already added this feature since 1.6.0. It would be fine to add a Deco M5 with Deco M4 units: You can find the latest firmware version for Deco M5 here:...