@Philip_VL Hi, thanks for the update. Can you help me submit the Deco APP log as well? How to submit Deco APP log Later, I might need to forward the APP log to the engineer for further assistance....

@Jurayyad_M Welcome to the community. It would be nice if you could start a new thread here with more details about the current issue: https://community.tp-link.com/en/home/forum/77 Best regards.

@Aswinmathew Excellent! Thank you very much for the good news.

@SB244 Hi, have you tried to reset the extender and check it again on the web UI to see whether this option shows up? If still nothing, can I have a screenshot of the web UI showing that there is no...

@SpaceMonkey Hi, thank you very much for the feedback. As the laptop works well when it is connected directly to the ISP ONU, have you tried cloning the MAC address of the laptop on Deco to see...

@Roccolord Thanks a lot for the pictures. I'd like to follow up on your case via email and ask the senior engineer for further assistance. Please check whether you have received my email. Best...