@ChilledOutDad Hi, Thanks for the update. I've found your ticket and escalated it to the senior engineer for further assistance. Meanwhile, if the issue with Deco repeats later, before restarting...

@Darfdork Hi, Thanks for the update. I think you might save the logs after restating the Deco, as I haven't seen any disconnection-related logs. May I know your internet service provider? Did Deco...

@GeoKo Hi, you try to give a short reply to the support ticket #TKID250417467. I'm not sure if the engineer needs anything else, but you are welcome to add any details you haven't mentioned here but...

@DanielH96 Hi, Thanks for the update. Can I have the current firmware version of your Deco X55? Would there be any changes to the network in the past few weeks? Best regards.

@CedricM Hi, Thanks for the update. Can I have the current Deco APP version? the latest Deco APP is 3.9.1 for IOS and 3.9.23 for Android. It is also recommended to install the 1.6.7 version here to...

This Article Applied to: All Deco models Occasionally, there was user feedback that Certain websites or APPs couldn’t be loaded or the Video/pictures were broken after switching to the Deco Wi-Fi....