@Sebcbien31 Hi, I saw a similar description yesterday here: https://community.tp-link.com/en/home/forum/topic/841032 The user here has posted a YouTube video link. Is it like the issue you are...

@Chuckee Thanks for the quick reply. While Deco X20_V1.2/V1.0_1.5.3 doesn't support HomeShield, it uses the HomeCare Service kit.V3 and higher support HomeShield service. The main Deco decides...

@EtienneBoss Hi, welcome to the community. May I know how many Deco X50-POE units you have? Can I have a screenshot of the network map on the Deco APP, such as: Would there be a network switch used...

@Chuckee Hi, thank you very much for the feedback. HomeShield is available in New Zealand. Can I have the firmware version of your Deco X10? It needs to be updated to the 1.1.7 version or higher to...

@jaladuvar Thank you very much for the video. The Deco APP on the mobile phone behaves the same as the APP on the iPad, "crashed as soon as you click it", right? I see you can log into the mobile APP...

@LCCC Hi, are the new satellites flashing blue when you plan to add them to the Deco APP? It is suggested to put them next to the main Deco XE75 pro(wirelessly) and make sure the LED is blinking...