@xnram32 Hi, It's not a firmware bug. To locate the issue, please provide the following information. 1. A picture of the Detection Zone page. 2. A video showing there is a motion but the camera can't...

@WSC4 Hi, Your problem may be caused by the reflection of the top and side walls within the camera's monitoring range in night mode. It is recommended that you adjust the camera's installation or...

@Steph182 Hi, How many battery-powered cameras do you have? You can try to switch the battery of the problematic C420 with the other working C420, and then check if the same battery or the same...

@Mike989856 Hi, In this case, you can contact your retailer or local support to check if your camera is under warranty. Best Regards

@M4S Hi, The Tapo cameras(except for the battery-powered cameras) support ONVIF profile S, if the Asustor Surveillance Center V3 supports ONVIF profile S, you can usually watch the camera's live feed...

@Alvin002 Hi, Your Wi-Fi config shows the 2.4G and 5G are not split, please split the 2.4G and 5G, and set a different name on the 2.4G for a try. Best Regards