@Gnomi-Berlin Hi, The Tapo cameras do not support the feature to access a snapshot using a URL. Could you please describe the use case and the reason you want the snapshot? I'll forward the request...

@KaYuHaBo Hi, The Tapo C560WS's tracking feature works as it should. Usually, after tracking an event, the Tapo Pan & Tilt camera will return to the position it started tracking the event when no new...

@DisposableMask Hi, When the Tapo C501GW is using an LTE connection and behind CGNAT(the camera has a private IP address from the ISP), it's unable to stream the camera via RTSP. When the camera is...

@Wingshek Hi, The Tapo C615F does not have an anti-theft alarm feature; however, for outdoor cameras, you can refer to the following instructions to help protect them from theft. How to Protect Your...

@Stuy Hi, Please double-check if your outdoor cameras are powered by the original power adapter and cable that came with the cameras in the package. If not, please power the cameras with the original...

@Pavel-T Hi, Our technical support team is still following up on your case. Please feel free to reply to them if you need further assistance. Best Regards