@Andy87 Hi, It's suggested to refer to this post for further assistance. Best Regards

@Brororn Hi, Thank you for the video provided via a private message. In the recorded video, the camera appears to be working properly. If you don't like the image style displayed by the camera,...

@Ian57301 Hi, It seems that your camera updated to firmware version 1.1.3, and then the reported phenomenon reappeared. A new firmware has been pushed to your camera. Please update it via the Tapo...

@Steeve1980 Hi, Usually, on the camera's Playback & Download > Playback > SD card page, you can drag the timeline to a specific time to watch the video clip if you have set the camera to record video...

@GenesBenavides Hi, You can try pressing and holding the reset button on the specific camera for 10 seconds to perform a factory reset, then reconfigure it, and check if the "Weak Signal Strength"...

@XyZed Hi, The basic camera's motion detection mechanism is based on image changes between different frames. The frame is one of the many still images that compose the complete moving picture. If...