@23B-Q Hi, In this situation, please help confirm the following information for further analysis. 1. How about the person detection sensitivity you have configured? 2. Please send me a picture of the...

@MatejV Hi, You can refer to the instructions below to troubleshoot if you fail to configure the camera. What should I do if I fail to configure Tapo Camera? Please help confirm the following...

@destar Hi, The IR light will help the camera capture more detail and clear images in the night mode, and when it's turned off, the camera's live view may display a black screen, which makes the...

@Luis4517 Hi, According to the UG of the Tapo C200 V3, the solid amber light means the camera is connected to the Wi-Fi but not connected to the cloud server. You can check if your router has a...

@Mayte0110 Hi, If you have subscribed to the Tapo Care service, the cloud video clips can be stored on our cloud server for up to 7 or 30 days(depending on your subscription plan). Once the cloud...

@SJPW Hi, If you have inserted an SD card into the camera to store video recordings, you can go to the camera's Device Settings> Storage & Recordings>microSD Card page to format the SD card to delete...