@JaapWal Hi, Please confirm the following information about the reported phenomenon. 1. When there is no movement in the dark, does the camera display a black-and-white live view page? 2. Can you...

@VesNL Hi, When (date, time, and time zone) was the last time the "Return Home" or "Go Home/Go Away" automation entry (used to turn camera privacy mode on/off) failed to take effect as expected? If...

@Wrath10 Hi, Your camera's firmware is the latest, and firmware 1.3.1 Build 241030 Rel.54322n is not compatible with your camera (Tapo C500 V2). If your camera keeps going offline, please refer to...

@theseus_lemnos Hi, 1. Regarding the "refresh" phenomenon or the feature request to add the "auto refresh" button, please help confirm the information in this post so I can better assist you. 2. The...

@Pavan_v Hi, Thank you for the information provided. I have escalated your case to our tech team, and they will contact you via email to assist you further. Please wait patiently. Best Regards

@MikeSC60 Hi, Generally, clicking the detection notification to view the camera's live view page won't truncate the corresponding detection video clip. You may wait for a moment after the detected...