@bodgeupuk Hi, The phenomenon you reported is weird. In this situation, please provide us with the following information for further analysis. 1. Please send me (@Solla-topee) the camera's MAC...

@El75 Hi, Typically, updating the camera's firmware won't take so long. In your situation, please turn off the camera, wait for 2 minutes, then turn it back on and check whether you can still control...

@FrankSiban Hi, The Tapo C520WS does not have specific settings/requirements to sync better with third-party NVRs. If you are streaming the camera at a high-resolution stream (stream 1) on the EZVIZ...

@Willson Hi, We do not have such a paid service. In your situation, you can try contacting our technical support team for assistance. Best Regards

@Tolis7 Hi, Usually, the Tapo camera's remote management and DNS working mechanisms remain unchanged after the upgrade. You can change the router's DNS server back to 8.8.8.8 to see if the camera can...

@iThMe Hi, What's your camera's model number, firmware, and hardware version? You can find them in the Tapo app > camera's Device Settings > Device Info page. Please describe the phenomenon you are...