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C500 Hard Reset Not working

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C500 Hard Reset Not working

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C500 Hard Reset Not working
C500 Hard Reset Not working
2024-11-25 05:27:17 - last edited 2024-12-06 07:49:24
Tags: #C500 Reset
Model: Tapo C500  
Hardware Version: V2
Firmware Version:

My old wifi network is crashed and I have a new wifi network now, so the camera disconnected from old wifi and pressing the reset button from 5s to 45s didn't have any effect. It is constantly blinking red for days and days. tried restarting it, also tried to have a SSID and password of my new wifi as same old one, it gets connected but didn't have internet (constant amber light) and pressing reset button don't have any effect on it. is there any way I can reset through SD card or anything? I can't find manual reset (bin) file for C500 anywhere (on official link, it's only available for C100 and C200)

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1 Accepted Solution
Re:C500 Hard Reset Not working-Solution
2024-11-26 06:20:37 - last edited 2024-12-06 07:49:24

  @Jsmartclaps 

Hi，
When the new Wi-Fi name and password are the same as the old Wi-Fi name and password, please reboot the camera, and check if it can connect and have an internet connection.
If it can connected to the Wi-Fi network again, connect your phone to the same Wi-Fi, log in to the Tapo app, remove the camera from the Tapo app, and then check if the LED on the camera will change.
If not, press the reset button on the camera for 10 seconds to factory reset the camera, and pay attention to the LED status on it.

 

If the LED is flashing green and red, try to reconfigure the camera.
If the LED is flashing red all the time and the camera does not respond to the reset operation, you can try to contact the retailer or local team to check if the camera is under warranty.

 

Best Regards

>> Smart Home: Introduction to Common Smart Action Scenarios for Tapo Cameras >> Tapo Camera Day/Night Mode Selection Guide: Best Settings Recommendations for Different Scenarios >> What should I do if my Tapo camera triggers false detection? >> Enhance Your Tapo App Experience: Introduction to Several Practical Features
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Re:C500 Hard Reset Not working-Solution
2024-11-26 06:20:37 - last edited 2024-12-06 07:49:24

  @Jsmartclaps 

Hi，
When the new Wi-Fi name and password are the same as the old Wi-Fi name and password, please reboot the camera, and check if it can connect and have an internet connection.
If it can connected to the Wi-Fi network again, connect your phone to the same Wi-Fi, log in to the Tapo app, remove the camera from the Tapo app, and then check if the LED on the camera will change.
If not, press the reset button on the camera for 10 seconds to factory reset the camera, and pay attention to the LED status on it.

 

If the LED is flashing green and red, try to reconfigure the camera.
If the LED is flashing red all the time and the camera does not respond to the reset operation, you can try to contact the retailer or local team to check if the camera is under warranty.

 

Best Regards

>> Smart Home: Introduction to Common Smart Action Scenarios for Tapo Cameras >> Tapo Camera Day/Night Mode Selection Guide: Best Settings Recommendations for Different Scenarios >> What should I do if my Tapo camera triggers false detection? >> Enhance Your Tapo App Experience: Introduction to Several Practical Features
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#2
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Re:C500 Hard Reset Not working
2025-03-21 10:51:32

  @Jsmartclaps I am facing same issue as you have mentioned. Please let me know if you got any resolution as I am trying to reset my camera, but Hard reset is also not working. It's not responding despite pressing a reset button for more than 10 seconds as well, even I have pressed it for one minute still hard reset is not working. It's just showing red light camera is 

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#3
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Re:C500 Hard Reset Not working
2025-03-24 10:54:09

  @Sahil0643 

Hi,
You can try to turn off the camera, wait for two minutes, turn on the camera, and wait for another two minutes.


Then try to press the reset button for 10 seconds to factory reset the camera. If the LED on the camera does not change at all, it may be the camera has an issue. It's recommended to contact your retailer or our local team to check if the camera is under warranty.


Best Regards

>> Smart Home: Introduction to Common Smart Action Scenarios for Tapo Cameras >> Tapo Camera Day/Night Mode Selection Guide: Best Settings Recommendations for Different Scenarios >> What should I do if my Tapo camera triggers false detection? >> Enhance Your Tapo App Experience: Introduction to Several Practical Features
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