@Dryron Hi, If you have not tried factory resetting the camera, please remove the Tapo D235 from the Tapo app to factory reset it, then reconfigure it in the Tapo app, and check whether the built-in...

@Anon--01 Hi, Our cloud server does not experience the disconnect phenomenon. For the reported phenomenon, please confirm the following information for further analysis. 1. Do you mean the detection...

@Tolis7 Hi, Thank you for your clarification. I have escalated your case to our tech team, and they will contact you via email to assist you further. Please wait patiently. Also, it would be...

@FrankSiban Hi, Thanks for the update. Since the Tapo C520WS also works fine in the Tapo app, it indicates that its settings should be correct. It's recommended to follow the steps in this post to...

@Gits No problem, please feel free to reply if there are any updates.

@Hadders Hi, Please help confirm the following information. 1. Does the notification for detection zone 1 differ from zone 2? 2. Please send me (@Solla-topee) your camera's MAC address via a private...