@MarioInJapan Hi, Generally, it's able to find the camera's model and hardware version info on the label stuck on the box. You can try to contact the retailer to confirm the camera's hardware version...

@Pilgrimpaul Hi, Currently, I'm not sure if the problem is on the camera, ethernet cable, or the front router that the camera is connected to, so it's suggested to disconnect the ethernet cable from...

@WSC4 Hi, You can check if the following tips help. 1. Please ensure you are not using an Incognito window when logging into the community. 2. Try a different browser on your device. Best Regards

@simpleboy0 Thank you for sharing your experience~

@Lex88 Thank you for your sharing~

@daweeze Hi, Please help confirm the following information about the detection issue. 1. On the camera's Device Settings>Detection page, please send me a picture of it and the pictures of the Pet...