@tom-r Hi, Thank you for the information provided. I have escalated your case to our tech team, and they will contact you via email to assist you further. Please wait patiently. Best Regards

@tom-r Hi, Thank you for your cooperation. I have received the video showing the reported phenomenon and forwarded it to our tech team. Regarding the camera log, after you collect it when you are...

@tgomes Hi, Thank you for the video provided. In your situation, please confirm the following information. 1. What's the model number of your router? Do you have a fast internet speed when connecting...

@VDesignStudioPB Hi, Do you use the Tapo or the Kasa app to control your camera? Are the video recordings stored on our cloud server or an SD card inserted into the camera? Best Regards

@chezouff Hi, For the reported phenomenon, we recommend sending an email to forumsupport.usa@tp-link.com (if you are in the US) with the following information for further assistance. Subject: [Forum...

@Eganwp Hi, For the reported phenomenon, you can refer to the instructions below for troubleshooting. What can I do when I fail to download the video clips from the SD card? Best Regards