@Amc827 Hi, You can try to uninstall the Tapo app, clean caches on your phone, reinstall the Tapo app, and check if it helps. Please confirm the following information if the problem remains. 1. The...

@xtimex Hi, Please confirm the following information for the reported issue. 1. Please describe your network diagram in detail. 2. If two cameras are half a meter away from the router but the signal...

@maf2a Hi, The Tapo C325WB supports RTSP/Onvif protocol, and you can refer to the instructions below to stream the camera via RTSP/Onvif connection on a third-party app/program locally or remotely....

@NoMadPH Hi, The problem may be related to the network diagram, and please confirm: 1. Describe your network diagram in detail. 2. Connect a PC to the same Wi-Fi as the Tapo C520WS, and check if you...

@Olfader Hi, Through In-App Purchases on the Tapo app, one Apple ID or Google ID can only subscribe to one Tapo Care plan. If you wish to subscribe to additional Premium plans, please visit...

@benatmoz Hi, Please press the reset button on the camera for 10 seconds to factory reset it. If the camera does not respond to the reset operation, please refer to Case 3 in the following...