@Yerffoeg Hi, Just double-confirm: the phenomenon you encounter is that you can control the camera in your home via 4G and local Wi-Fi network, can control it when away from home via 4G, but fail via...

@Thebrowns15 Hi, For the reported phenomenon, please confirm the following information for further analysis. 1. What's the model number of your router? Do you have a mesh network? 2. Is the camera...

@auxtian Hi, For the reported phenomenon, please refer to the article below for troubleshooting. Enhance Video Clarity: Troubleshooting Tips for Improving Camera Video Quality Best Regards

@Scozmos Hi, If your Tapo camera is powered by a power adapter and cord rather than a battery, please refer to the instructions below to set the camera to record continuously. How can I store the...

@Rishee Hi, You can try the following steps and see if they help. 1. Remove the cameras from the Tapo app. 2. Turn off your camera, and remove the SD card from it if there is one. Turn the camera...

@Nahrof62 Hi, What camera settings keep changing? Please describe the phenomenon you encounter in detail so I can better help you. It's suggested to go to Home/Away Mode and Smart Action (Shortcut...