@J-C.G. Hi, Thank you for sharing, I'll forward your tips to the relevant team for a test. Please feel free to reply here if there are any updates. Best Regards

@Pali-Madra Hi, 1. How often does the issue occur? 2. How do you recover the Tapo C500's connection after the problem occurs? 3. Do you have another router or AP for the Tapo C500 to connect to have...

@HomeUser1999 Hi, In this case, please check the sensitivity value of the enabled detection types on the Tapo C720. Best Regards

@Sjav_00 Hi, I have escalated your case to the tech team, and they will contact you via email to continue troubleshooting the issue. Best Regards

@Skekuda Hi, Here are the instructions to delete the camera's cloud video clips from the Tapo app. 1. Go to the camera's Live View > Playback & Download > Playback page, select the date, tap the...

@Ekta2211 Hi, You can refer to the instructions below to troubleshoot if the camera has a disconnect issue. What should I do if my Tapo smart device keeps losing connection or going offline? If the...