@Gwido Hi, Thank you for your sharing. Generally, the different Deco models can work together. In your situation, it's suggested to start a new thread here for further assistance about the Deco...

@Zigaroo Hi, After you disable the Camera Account function and disconnect the camera from the Lorex NVR, please reboot the camera first and then test whether the notification time is correct. If the...

@jp_kyoto @Ravin1990 Hi, The new firmware(1.2.8 Build 240722) is sent to your camera, you can update the firmware via the Tapo app and check if it helps. How to update the firmware of the Tapo...

@mclingo Hi, 1. What's the model number and MAC address of your Tapo camera? You can send me(@Solla-topee) the MAC address via a private message. 2. Can you watch the camera's live stream properly on...

@HobGobling Hi, Is the camera connected to a hotspot Wi-Fi from your phone(use mobile data from the SIM card) to go to the internet? If the camera is connected to your home Wi-Fi router to go to the...

@matthewkevin84 Hi, Please confirm if you forgot the wireless name and password of your router so that you can't configure the camera successfully or if you forgot your TP-Link account and password...