@Edis123 Hi, 1. Check if your router has special settings, such as MAC Filter, firewall rules, etc., that may block the cameras from connecting. 2. If the 2.4G and 5G have the same Wi-Fi name, change...

@Hokehay Hi, I have escalated the case to the tech team, and they will contact you via email. Please check your email box and confirm. Best Regards

@Qurashe Hi, It's recommended to update the information on the ticket TKID240141605 for further assistance. Best Regards

@chucky732 Hi, Sorry for the inconvenience you have experienced, and hope you can enjoy your new device. If you need any further assistance, please feel free to reply to us. Best Regards

@PraveenTapo Hi, You can contact your retailer or local support to check if your camera is under warranty. Best Regards

@MrStreeter Hi, The new firmware of the Tapo C100, C110, and C210 supports the RTSP/ONVIF protocols. In this case, take the Tapo C100 as an example, you can try the following steps and check if they...