@bob-one Hi, 1. For the reported issue, you can try to reboot the camera and then check if it helps. If not, you can contact the retailer or local team to check if your camera is under warranty. 2....

@Narendrakumar Hi, You can refer to the instructions below to troubleshoot when failing to configure the camera. What should I do if I fail to configure Tapo Camera? Please confirm the following...

@shaggyskunk7 Hi, 1. The Tapo app will prompt you to format the microSD card when you insert it into the camera to save video recordings. Formatting the microSD card through the Tapo app will ensure...

@sshaw Hi, If you have a problem to control the camera remotely, please refer to the instructions below. Cannot use the Tapo/Kasa app to control my smart devices Usually, you can't control the camera...

@Din753 Hi, Thank you for the case report. In this situation, please send me(@Solla-topee) the MAC address of the Tapo C500 via a private message, and we will push new firmware to it when the...

@Daniel_X You are welcome!