@Olivy Hi, More information is required about the reported phenomenon for further analysis. In your situation, you can try the tips in this post and check if they help. Please also ensure the...

@ankit2011 Hi, In your situation, you can download the video recordings you want to save from the SD in the Tapo app, or remove the SD card from the camera, connect it to your computer with an SD...

@Crabperson Hi, The amount of data/bandwidth your camera consumes depends mainly on the video resolution and how long you stream live video or upload clips to the cloud. Your camera's daily data...

@de-Jan Hi, The Tapo cameras can connect to other brands' Wi-Fi routers. For the Tapo C210, if your router supports the 2.4 GHz Wi-Fi network, you can connect the camera to the Wi-Fi. Below are the...

@Nitabashin Hi, If you have a new router and a new Wi-Fi network, to connect the Tapo camera to the new Wi-Fi network, please press the reset button on the camera for 10 seconds to perform a factory...

@summer_user Hi, Please confirm the following information for the reported phenomenon. 1. When you try to stream the camera at high resolution via ONVIF to Synology, what phenomenon will occur in the...