@TheYoda Hi, If the AP(AX55) and wireless router have the same SSID, please try the following steps and check if they will help. 1. Log in to the AP's web UI to change the 2.4G SSID different from...

@InTheAir Hi, Currently, to prioritize protecting customer information security and privacy, minimize the risk of unauthorized access to video recordings during network transmission, and ensure...

@ilmoro Hi, You can refer to the instructions below to troubleshoot if your camera keeps going offline. What should I do if my Tapo smart devices keeps losing connection or going Offline? If the...

@TapoAsia Hi, Usually, the 128G SD card can store video clips longer(more than 1 day). In this situation, you may not select the correct date on the camera's Playback page thus you can't see that...

@JamesTL Hi, The firmware is sent to your camera, and you can refer to the instructions below to update the firmware. Please ensure your camera can be controlled locally and remotely when upgrading...

@Vagg Hi, From your problem description, the problem seems that the PIR sensor of the camera cannot detect the infrared radiation changes caused by motion, and thus the camera will not wake up after...