@Aananthi Hi, Please try to uninstall the Tapo app on your phone, clean caches, and install the latest Tapo app, then help check the following information if there are no recordings on the Playback...

@Denyg Hi, If you have the error code "Failed to receive an IP address" after the camera connects to the router's Wi-Fi, you can try the following steps. 1. Reboot your router, and ensure it has an...

@ClkEverday You are welcome~

@Amenra Hi, Can you help provide a video showing your configuration process for further analysis? Best Regards

@ClkEverday Hi, I have reported the case to the tech team for further analysis, and they will contact you via email. Please wait patiently. Best Regards

@PaRi53 Hi, Thank you for your description and feedback, I'll log it and forward it to the relevant team to evaluate. Best Regards