@AlexandraP Hi, 1) Can you provide a video showing the reported case? 2) Are you watching the camera's live feed and then finding the reported phenomenon or are you watching the camera's video...

@ef26931 Hi, Our Tapo camera does not support the feature to integrate image into a homepage. You may describe your usage scenario and request in detail, and I'll forward your request to the relevent...

@Angel-_1 Hi, From your description, your Tapo camera is connected to the router's WI-Fi network but has no internet connection or does not connect to our cloud server so you can't control it...

@Fanch56350 Hi, You can try the following steps for the reported case and check if they help. 1. Refer to the instructions below to factory reset your camera, and ensure your reset operation is...

@Naruhodo Hi, When can't you hear any sound from the camera? For example, when you watch the camera's live feed or watch video recordings? Please send me a picture showing the volume you set for the...

@ClkEverday @Snich Hi, Please go to the Tapo app>camera's Device Settings>Detection page and check if the Auto Tracking/Motion Tracking feature is enabled. If so, disable this feature and check if...