Updated on July 08, 2024. Hi All, You can try to hold the reset button for 10 seconds to factory reset the camera, and then the tpCamera app will prompt you to set a new login password (please do not...

@Fifator Hi, Thank you for the information provided. If you do not want the spotlight to turn on all night, how about selecting Smart Mode on the Night Mode Settings page? With the Smart Mode...

Hi All, The new firmware for the Tapo C520WS(v1.2.7) and Tapo C500(v1.1.3) has added the feature to set activity zones for different detection types. Best Regards

@Eeleye Hi, I'm suggesting factory resetting the Tapo C510W, reconfiguring it, connecting it to the router's Wi-Fi, and then checking if it will have the correct time and date displayed on the Live...

@DrJeff Hi, Different regions have different warranty policies, so it's recommended to contact local support to learn how to get a replacement in your region. Best Regards

@Bripoch Hi, Please help confirm the following information for the reported case. 1. What's the LED status on the camera when fail to configure the camera? 2. Do you have internet when connecting to...