@PJz Hi, Usually, the camera will save the video recordings to the SD card in time before the person unplugs the camera if he appears in the camera's activity zone. In this situation, please help...

@atilay Hi, If you're unable to power on a camera, follow these steps: 1. Check the tight connection between the camera and the power adapter. 2. Factory reset the camera for a try. 3. Plug the power...

@ClaudiaRolins Hi, You can refer to the link below to troubleshoot if you fail to configure the camera. What should I do if I fail to configure Tapo Camera? Please help confirm the following...

@CherryBerry Hi, You can refer to the link below to troubleshoot if you fail to configure the camera. What should I do if I fail to configure Tapo Camera? Please help confirm the following...

@Ygal11 Hi, Please help confirm the following information for the reported case. 1. Do you have internet when connecting to the extender's Wi-Fi? 2. Please connect the phone to the router's Wi-Fi...

@Richard26- Hi, Glad to hear the problem is solved. Usually, it's recommended to update the firmware of the device to the latest one, and in this situation, it may be the camera is not factory reset...