@Rizza-V Hi, We found that the new feature added on the new firmware(1.3.13) may cause the motion detection feature not to work in some specific usage scenarios, this is related to the existing...

@Leeroy007 Hi, Please help confirm the following information for the reported case. 1. Please check if your phone's storage capacity is enough. If not, try a different phone if you have one. 2. Clean...

@Alex- Hi, 1. Please ensure the firmware of the Tapo camera and the hub are up to date. 2. You can try to remove the battery from the doorbell camera and insert it again, then check if you can...

@hanabi Hi, Please help confirm the following information for the reported case. 1. Confirm if the Wi-Fi name of the camera is correct. Is the 4891 the last four letters/numbers of the camera's MAC...

@echamakiotis Hi, I have escalated your case to the tech team and they will contact you via an email, you can send the videos to them via the email for further analysis. Best Regards

@theprie Hi, You may try to press the reset button longer to factory reset the camera. If you see the message "The device has been previously configured. please reset first" when configuring the...