@Regisw Hi, You can refer to the instructions below to troubleshoot your case. Troubleshooting for cloud video recordings of Tapo Camera Please help confirm the following information if you need...

@Ottoq Hi, Is the problem that you can't see the detection video clips on the Tapo app>camera's Playback & Download>Playback>SD card page, but you can watch continuous video recordings? If not,...

@Mosquito68 Hi, Have you watched the Tapo C520WS on a third-party app such as VLC or iSpy via RTSP/ONVIF stream? If so, please disconnect the RTSP/ONVIF connection, reboot the camera, and check if...

@josedesousa7 Hi, Generally, you can refer to the link below to troubleshoot if can't control your camera remotely on the Tapo app. What to do if I can't control my Tapo cameras on the Tapo app? The...

@Dunmer Hi, Please help confirm the following information for the reported case. 1. Have you rebooted the camera before the camera rotates itself? Have you enabled the Auto Reboot feature on the...

Hi, Currently, you can download the Tapo & Kasa camera's cloud video recordings remotely and locally. However, the video recordings stored on the SD card can only be downloaded from the local...