@Mass29 Hi, If your microSD card cannot be formatted, here are some suggestions: Note: Ensure your camera firmware and app version are up-to-date before you try the suggestions. Before...

@PLOTH Hi, Currently, the Tapo app doesn't support changing the email account directly, and you can change the email account refer to the following steps, but it will be a little complex. 1. Register...

@Olegus Hi, Thank you for your feedback here. To better assist you, I have escalated your case to the tech team for further analysis. Please check your email box and reply to the email from the tech...

@Gits Hi, The new firmware is pushed to your camera, please try to update the firmware via the Tapo app and check if it helps. How to update the firmware of the Tapo&Kasa devices on the Tapo App Best...

@Shish_germany Hi, Thank you for the video provided. In this situation, it's recommended to factory reset the camera, reconfigure it, and then check if the pan & tilt feature will work fine. If the...

@maertz Hi, The Tapo C420 is a battery camera and will go into sleep mode when you leave the live view page or do not detect events, and then the spotlight will turn off automatically. When you watch...