@Fobco-Star Hi, Is there an SD card inserted into your new Tapo C520WS? Currently, Tapo Care, SD card, and RTSP/ONVIF software cannot be used simultaneously. You can only choose two of them to use at...

@Alfonsitocarlos Hi, Currently, the Tapo C500 does not support the Person Tracking feature, and it supports the Motion Tracking feature only. You can go to the camera's Device Settings>Detection page...

@RandyAndy Hi Small Updates to the hardware version such as Tapo C100 4.0 vs 4.30 are generally the same, with the difference in hardware version may being something as simple as an indicator of what...

@ZacNg Hi, You can refer to the instructions below to troubleshoot if your camera keeps losing connection. What should I do if my Tapo smart devices keep losing connection or going Offline? If the...

@andypag0504 Hi, 1. On the Tapo app> Me> View Account >Login Security> Login Activity page, you can check if there is a new device logged in to the Tapo app with your TP-Link account. 2. What's the...

@JeffM1313 Hi, Currently, the Tapo camera does not support the feature to set different activity zones for different viewpoints. Thank you for your feedback here, while we don't have any specific...