@Waird52 Hi, I have reported the issue to the tech team, and they will likely reach out to you via email to continue troubleshooting your issue. You can send the videos showing the problem to the...

@JonSlinn Hi, Please help confirm if your configurations are correct on the Tapo app. 1. Please go to the doorbell's Device Settings>Detection page to check the detection types you have enabled. 2....

@Kartronics12 Hi, If the Wi-Fi signal strength of the camera changes significantly during the stuck, I'm wondering if there is an AP/RE that uses the same Wi-Fi name and password as the router, and...

@Corke Hi, The attached pictures show the camera's battery is full, and when the battery is full, the solar panel may stop charging the battery even if the hardware connection is good. Would you...

@Pauliver Hi, If you want to use the Line-Crossing Detection feature to notify you when someone/something crosses the line to protect your home security, you may disable the Line-Crossing Detection...

@GDX Hi, Usually, the Night Vision Distance feature won't disappear when the HDR is enabled. Please help check if the IR LED is turned on when the camera works in the Night mode and the HDR is...