@Kartronics12 Hi, In this situation, please go to the camera's Live View page and tap the bulb icon when the camera works in the Night mode, then check if the spotlight on the camera turns on? Best...

@Kasper19 Hi, You can refer to the link below to troubleshoot the reported case. What to do if I can't control my Tapo cameras on the Tapo app? If the problem remains, please help confirm the...

@Ridell74 Hi, Do you have cloud video clips now? On the Tapo app, you can go to the camera's Live View>Playback & Download >Playback page, select the cloud icon, and select the date to see the cloud...

@bob-one Hi, You can try the following steps and check if they will help. 1. Reboot the camera. 2. Disable the firewall or antivirus setting on the home router if there is one. 3. Try to update the...

@DJ-Dazbo Hi, Please help confirm the following information about the reported case. 1. Please describe your network diagram, such as the internet-- wireless router)))(((Tapo cameras, phones, etc....

@destar Hi, Thank you for your feedback here, we certainly appreciate your feedback and feature request. While we don't have any specific details that I can share about if this feature can come to...