@Skipstarry Hi, I have forwarded your case to the tech team, and they will contact you via email, and then you can send us the pictures via email. Best Regards

@N_Gatt Hi, I have reported the issue to the tech team, and they will likely reach out to you via email to continue troubleshooting your issue. Please check your email box and confirm. Best Regards

@Kover88 Hi, Thank you for the updated info. On the camera's Device Settings>Advanced Settings>Display Settings page, please try to select the Compatible Mode, and check if the video recordings saved...

@Nivlek_76 Hi, You can refer to the link below to use the Alexa Announcement feature and check if it will help in this case. How to use the Alexa Announcement feature of the Tapo Camera? Best Regards

@digitalstables Hi, When you manually record on the camera's Live View page, the video recordings are saved on your phone rather than the SD card, it's unable to confirm the SD card is working fine....

@Paul_Ozzy Hi, The Tapo C520WS is not a POE camera, it can't be powered via an ethernet cable and needs to be powered by the power adapter. Can you share the link that says the camera is a POE camera...