@mattsm Hi, I have reminded the tech team to follow up on your issue soon, and they may need some time to analyze the problem. Please wait patiently. Best Regards

@jagb77 Hi, Are you watching the camera's Live View page or the video recordings? Are the video recordings stored on the cloud server or SD card? Please note that there are no limitations on the...

@sdcard Hi, Glad to hear your problem is solved! You can enjoy your device now. Best Regards

@sdcard Hi, The video downloaded manually on the camera's Live View page is not stored on the SD card but on the Tapo app, and you can watch the video recordings on the Tapo app>camera's Playback &...

@Onne Hi, Thank you for the case report, and please help confirm the following information for this issue. 1. Please adjust the following settings and then check if the camera will work better. 1)...

@NileshSoni Hi, During the nighttime, whether spotlight light turn on when the camera detects an event? Is it possible to send us a picture of the camera's Live View page at night when a person...