@RobAndrew1974 Hi, Please refer to the following steps for a try. 1. Make sure the internet is stable, and the router has a strong signal. 2. Power off the camera. 3. Move the camera closer to the...

@jagb77 Hi, The shared accounts have limited permissions, it do not support viewing cloud video recordings and changing the notifications or other settings on the camera's Device Settings page....

@Louis021 Hi, If you want the Tapo camera can be accessed and controlled only in the local network, you can go to your wireless router to set up the access control, parental control, firewall, or...

@NChifly Hi, Please help confirm the following information for your issue. 1. Please send me the MAC address of your Tapo camera via a private message. You can find the MAC address on the camera's...

@Fjelle123 Hi, Please help confirm the following information about the reported issue. 1. What's the model number and format of the microSD card used on the Tapo H200? 2. For the four cameras that...

@pals22 Hi, The Tapo cloud videos can be viewed via the Tapo app, and if you download the cloud video on the Tapo app>camera's Live View>Playback & Download>Playback page, you can go to the Download...