@Lou197035 Hi, For the reported issue, please refer to the link below to check if the reset operation is correct. How to reset my Tapo camera? You can refer to Case 1 in the link below to...

@M-ID23 Hi, 1. What's your camera's model number and the LED status on it? 2. You can refer to the link below to troubleshoot when you fail to install the camera. What should I do if I fail to...

@mbeij Hi, Please help confirm the following information for your issue. 1. Please go to the camera's Live View page and send me a picture of it. 2. Go to the camera's Device Settings>Detection page...

@TP-Pub-HG Hi, If your phone installed the Tapo app is connected to the same router as the camera, please try to force close the Tapo app on your phone, ensure no other device is streaming the...

@Razzi Hi, 1. On the camera's Device Settings>Detection page, you can tap the enabled detection type and adjust the Sensitivity settings if it is available. 2. On the camera's Motion Detection page,...

@Smou1a Hi, The Tapo app is designed for iOS and Android mobile devices, it's available on the MacBook(macOS 11.0 or later and a Mac with Apple M1 chip or later) and has no porting process since it...