@AshAsInAsk Hi, We do not have an open API that can provide to retrieve the cloud video clips. An Alternative solution is to share your owner account with your family, but in this scenario, they will...

Hi @Aliasz Reset the camera to default settings and reconfigure it may be useless for this issue. Please turn off the AI Detection and Line-Crossing Detection feature on your Tapo app, ensure the...

@Judicial Hi, Have you noticed how long the spotlight will stay on before it turns off? Please record the time when the spotlight turns on and the time when the spotlight turns off, and then check if...

@rcarlucci Hi, I have sent the new firmware to your camera, and you can update the firmware via the Tapo app, then please check if it helps. How to update the firmware of the Tapo & Kasa devices on...

@alchemyst Hi, According to our test, currently, the camera's live feed can show up on the Echo device with a screen automatically when someone presses the doorbell, but the Google device does not...

@Cody123 Hi, It's recommended to use the original power adapter to power the Tapo Cam, we can't ensure the performance of the other extension cable when it works with the camera. For the Tapo C510W,...