@thepriest Hi, Please help confirm the following information for your issue. 1. Please go to the camera's Device Settings>Detection page and send me a picture of this page. 2. Please go to the...

@Mike2717 Hi, You can install the Tapo app on different phones to control the Tapo devices. If you use your ID & password on your wife's phone, she will have the same permission as yours. If you...

@condestable Hi, Please remove the static IP configurations on your router for your camera, then reset the camera, reconfigure it, and check if you can set it up successfully. If it is stuck on the...

@RandyAndy Hi, Thank you very much for your feedback here, I'll log it and forward it to the related team to evaluate. Best Regards

@PerJonas Hi, You can access the cloud video clips even if without the camera since the video clips are stored under your TP-Link ID. If the camera is offline on the Tapo app, you can tap it and tap...

@JCHH Hi, You can try to change the DNS server on the Deco, or enable the 2.4G guest network on the Deco, reset the camera, reconfigure it to connect to the guest network, and check if it will work...