@Nicke-66_ Hi, It seems the Tapo C500 has an issue, you can contact the local support or retailer to get a replacement if your camera is under warranty. Best Regards

@mr_robot_dev Hi, We have reported the issue to the tech team, and they will likely reach out to you via email to continue troubleshooting your issue. Please check your email box and confirm. Best...

@Dominik1973 Hi, From your previous pictures attached, the port forwarding settings are configured correctly, and the camera settings and service port 2020 are working if you can stream the camera...

@Kaizoku Hi, If the MAC address is different, which means the camera under the shared account is offline, you can find the camera, reboot it or reset and reconfigure it, then check if it will work...

@Mccabe2001 Hi, Please reboot your camera and your phone, then check if the problem disappears. If not, please send me a picture of the Playback page of the Tapo camera to show your problem. Please...

@Paddy99 Hi, Please check if your range extender and the wireless router use the same SSID. If so, the camera may connect to the range extender with a good Wi-Fi signal but connect to the router with...